Please contact us at 866-931-6644 or email us at email@example.com for assistance. We will provide you with our Return Merchandise Authorization (RMA) number. Unfortunately, exchanges sent back without previous authorization cannot be accepted. RMA numbers are valid for 15 days upon issue. If you require an exception to this policy, please contact our Customer Service Team at 866-931-6644. Items will be subject to approval and may not be eligible for return.
The customer is responsible for shipping any exchanged items back to our warehouse in Holland, Michigan, USA. If the item is being exchanged and the return shipping address is inside the contiguous 48 United States the replacement item will be shipped back for free. This policy includes all items shipped using "Free Shipping". No third party shipping labels will be accepted.
We highly recommend using a traceable shipment method for all returns and exchanges. Riders Discount will not be held responsible for exchanged items lost in transit to us.
Purchases may be exchanged for any other available in stock item we offer.
Exchanges must be shipped back in the new condition and include all manufacturer's tags, boxes, bags, and/or accessories, or they will not be accepted. The item and manufacturer's packaging should be sent back in the original shipping box, or in a suitable replacement. Please do not use the manufacturer's packaging for return shipment as it is often not sturdy enough to withstand transit and may not be accepted for exchange. Items must be in new, resellable condition to be eligible for exchange. Items which have been damaged in return shipping may not be accepted and the customer will be responsible for return shipping charges.
Riders Discount is not responsible for taxes and duties incurred in international shipments. Please contact your local customs department regarding these refunds.
Exchanges are processed in the order of receipt and usually take 3-5 business days to complete upon their arrival at Riders Discount. Please remember to provide contact information with your exchange so that we can let you know when it is being processed. You can check on the status of your exchange by calling 866-934-6644. If you are exchanging an item purchased for you as a gift, please also provide the contact information for the original purchaser.
Damaged, Defective, or Incorrect Items
We encourage you to inspect your order upon receipt. If an item you have purchased is found to be defective, please contact our Customer Service Team at 866-931-6644. Please be prepared to provide photos of the item, if possible, as well as your order number. If the item you receive is damaged in shipment, please contact us immediately so that we can file a claim with our shipping partner on your behalf. Please provide images of the item and packaging to support us in our efforts.
If the item you purchased requires warranty repair, please first contact the manufacturer. If directed, then please contact our Customer Service Team at 866-931-6644. Any items received after 30 days from purchase are considered to be warranty issues. The customer assumes all responsibility for shipping costs associated with warranty issues. Replacement and/or repair decisions are made at the discretion of the manufacturer. Warranties do not cover normal wear and tear. Riders Discount is not responsible for any loss, damage, or shipping costs associated with warranty replacement / repair.
* Due to their sensitive nature and manufacturer return policies, we are unable to exchange electrical components. Electrical components include, but are not limited to: starters, lights, and relays. If you are unsure whether or not an item you wish to purchase is considered an "electrical component" you can call 866-931-6644 or e-mail us at firstname.lastname@example.org and we'll be happy to let you know.